1:1 Reformer Pilates Terms and Conditions

 

1. Booking & Scheduling

 

• All sessions must be booked in advance via email.

• Sessions are subject to availability and are booked on a first-come, first-served basis.

• Each session lasts 1 hour and begins promptly at the scheduled time.

 

2. Payment Policy

 

• Payment must be made in full at the time of booking or before the session starts.

• Payment methods accepted include bank transfer, bankcard apple pay or Zettle payment link.

• Packages of 3 – 15 sessions are available at a discounted rate. Package sessions must be used within a 6-month period from the date of booking

• Failure to pay may result in the cancellation of your booking.

 

3. Cancellation & Rescheduling Policy

 

• Cancellations must be made at least 48 hours before the scheduled session. Failure to do so will result in the full session fee being charged.

• Rescheduling is allowed with a minimum of 48 hours notice before the scheduled session, subject to availability.

• No-shows or late cancellations (less than 48 hours before the scheduled session) will result in the session being forfeited without a refund.

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4. Health & Safety

 

• All clients must complete a health questionnaire prior to their first session.

• It is the client’s responsibility to inform the instructor of any changes in their health condition before each session.

• Clients are required to wear appropriate clothing and non-slip socks for safety and hygiene.

• If you experience any pain or discomfort during the session, please inform the instructor immediately.

 

5. Late Arrivals

 

• Clients arriving late for their session will not receive an extension beyond the original booking time.

• Full fees still apply.

• If the client is more than 15 minutes late, the instructor reserves the right to cancel the session and apply the full fee.

 

6. Refunds

 

• Refunds for unused sessions or packages are generally not provided unless there are exceptional circumstances (at the discretion of the instructor).

• Package sessions are non-transferable and must be used by the original client.

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7. Instructor Availability

 

• In the rare event the instructor is unavailable or has to cancel a session, clients will be notified as soon as possible, and the session will be rescheduled at no additional cost.

• The instructor reserves the right to modify the schedule or cancel a session if necessary.

 

8. Personal Belongings

 

• The studio/instructor is not responsible for any personal belongings lost or damaged during the session.

 

9. Liability

 

• Clients participate at their own risk and must inform the instructor of any injuries or health issues before each session.

• The instructor is not liable for any injuries sustained during the session, except where gross negligence on the part of the instructor is proven.

 

10. Privacy Policy

 

• Any personal information collected will be kept confidential and used solely for the purpose of providing the Pilates service.

• No information will be shared with third parties without the client’s consent.

 

Acknowledgement

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By booking and attending sessions, clients agree to adhere to these terms and conditions.